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Receiving and Assessing a Report of ASB
Welcome
How to use the course and what we will cover (6:40)
Introduction
Why this stage is so important (5:28)
The actions to undertake (4:32)
Back to basics
Who can make reports and how? (12:54)
Staff and contractors (20:14)
Anonymous Complainants (5:07)
Cross tenure issues and the housing management function link (10:58)
Is it ASB?
Why we need to establish whether the report is ASB (11:13)
How do we decide? (8:48)
What to do if the report is not ASB (8:09)
Risks and considerations (7:14)
Exercise: is it ASB?
Assessing the Risk
Factors that might suggest vulnerability (13:40)
Why we prioritise high risk cases (6:38)
Adopting a cautious approach (5:20)
Possible actions (6:34)
Exercise: signs of vulnerability
Who else needs to know?
Identifying other parties to inform (10:47)
Internal checks
Housing/ASB files (10:15)
The income team (9:03)
Resource: links to case law
Recording
Links to other cases (6:56)
Multiple perpetrators (8:31)
What have you learnt?
Quiz
Resource: case management checklist
Resource: useful links
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Why we need to establish whether the report is ASB
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