Receiving and Assessing a Report of ASB

A comprehensive course helping you deal with reports of ASB effectively from the point of contact

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Are you new to the world of anti-social behaviour (ASB) and keen to understand the best way to manage cases of ASB?

Are you an experienced ASB officer looking for a refresher course?

Are you keen to maximise the effectiveness of how you manage cases, ensuring that risk is well managed and appropriate actions taken?

This course is designed to give comprehensive overview of the steps that should be taken when a report of ASB is received. This stage is key to ensuring that a case of ASB gets off to the best possible start, identifying possible risks, assessing severity and utilising all sources of internal intelligence.

Delivered through a mix of presentation slides, video clips, exercises, case studies and quizzes, completion of this course will allow the student to understand:

  1. how to deal with report from 3rd parties/reports that are made anonymously
  2. how to deal with cross tenure cases and the term 'housing related"
  3. how to assess whether a report is ASB and what to do where it is now
  4. the common signs of vulnerability, why we prioritise high-risk cases and the types of actions we should take
  5. who else needs to be made aware of the report
  6. what internal checks should be completed and how this information can assist casework
  7. how best to record the matter on a case management system

Delivered through bite-size lectures, this course can be dipped in and out of, at the students own pace. Enrolment provides life-time access, ensuring that the student can continue to refresh their knowledge and benefit from the content.

Your Instructor

Janine Green
Janine Green

Janine is one of the Country’s leading ASB practitioners. In 2005, following completion of postgraduate certificate in legal practice, Janine started working in ASB. Over the years she has worked as a front-line officer, team manager and senior manager, for Councils and Housing Associations.

From 2008 - 2013, Janine managed a large Local Authority ASB team. She conducted a full service review and implemented a number of service improvements, resulting in a team that attracted regional and national recognition, winning a Tilley award, a number of West Midlands Police awards and a SLCNG team of the year award.

During this time, Janine started supporting the Home Office, acting as a training and peer reviewer. She was part of the Home Office ASB Squad, the Neighbourhood Crime and Justice Team and the Ending Gang and Youth Violence Team.

In 2012, Janine started splitting her working week, spending 2 days of it working for a national, membership based organisation, focussed on developing, sharing and influencing best practice in tackling ASB and crime. She progressed to Managing Director and spent her time improving services to members, building partnerships with national organisations and influencing legislation and policy. Janine was part of the ASB Advisory Group, established by the Home Office to monitor the implementation of the ASB, Crime and Policing Act 2014, and review the associated statutory guidance.

Janine now provides services directly to her clients and is passionate about educating officers working in the ASB sector. She works 1 day per week for the National Counter Terrorism Unit, providing advice on the use of civil orders to tackle issues of national security.

Janine is also a trustee for ASB Help, a charity established to improve support to victims of ASB and a board member of Women in Social Housing, a networking group that delivers professional workshops for women.

Janine is a member of the Scottish Judiciary, hearing cases relating to the private sector. She is also a lay member of the Bar Tribunal and Adjudication Service, hearing cases where barristers have breached conduct rules. She in a member of the West Midlands Police Ethics Committee. In 2017, Janine was identified by the BBC as an “Expert Woman”: someone with the skills and experience to contribute to TV and radio. She now receives regular training and contributes to BBC, ITV and Sky programming.

Course Curriculum

Available in days
days after you enroll

Frequently Asked Questions

When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.

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