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Interviewing Victims & Complainants of ASB
Introduction to the Course
Welcome (4:12)
Back to Basics
What is a complainant interview and when should it be completed? (7:48)
Why is it important to conduct an effective complainant interview? (8:35)
Introduction to the PEACE interviewing model?
The PEACE model: an introduction (5:35)
Step 1: Preparation
Who? (10:56)
Where? (5:53)
When? (10:44)
What? (7:12)
Step 2: Engaging and Explaining
Building rapport (8:33)
Setting ground-rules and explaining the structure (11:30)
Step 3: Ask
Context questions (7:31)
Details of the Incidents (9:38)
Concluding questions (4:54)
Open v closed questions (6:27)
Resource: Questions checklist
Step 4: Closing
Effective action planning (17:55)
Step 5: Evaluating
Victim risk assessments (12:10)
Creating an investigation plan (5:01)
What have you learnt?
What have you learnt? (1:34)
Quiz
Teach online with
Victim risk assessments
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