Interviewing ASB Complainants
Your clear structure to ensure your interviews are as effective as possible!
Watch Promo Enrol here
Do you often struggle to interview complainants, perhaps feeling like you haven’t managed to gather all the information you need or leave the complainant feeling as reassured or supported as you would like?
Do you find complainant interviews difficult and/or exhausting? Are they a step in the case management process that you don’t enjoy or feel particularly competent at?
Do your complainant interviews give you all you need to clearly understand the best next steps in your case management process?
Interviewing the complainant (the person who has made the report of ASB) is one of the most important steps in an ASB case. Conducting the interview effectively will leave the complainant feeling supported, listened to and reassured, whilst also giving you all the information that you require to be able to accurately assess risk and determining the best next steps to take, to ensure quick resolution and reduction in harm.
The complainant is a key part of any ASB case, and a good relationship will assist a case officer greatly in being able to manage the case as effectively as possible.
Having a clear structure, that considers how best to prepare for an interview, the questions and discussions to include and how to evaluate the conversation after will assist in achieving all of these benefits.
A failure to conduct an interview effectively will likely result in an angry and frustrated complainant and mean that you find it difficult to progress the case, or risk taking inappropriate actions.
Using the PEACE model as a foundation for effective and structured interviewing, this course uses a mix of videos, exercises and quizzes to cover the following lessons:
1. When and why we conduct a complainant interview
2. Preparing and Engaging
3. Asking
4. Concluding and Evaluating
Enrolment gives you instant access to:
- A video accompanying each lesson, instructed by Janine
- A downloadable workbook, including exercises which help to embed the principles covered in the videos
- A quiz to assess what you have learnt
- A certificate upon completion
- Links to useful resources
- Email access to a course tutor for any questions
Everything needed to ensure that the investigation stage of your case work gets off to the best possible start!
This course is CPD accredited. This means that an independent awarding body has assessed the course to ensure that the learning objectives are met, the content is engaging and accessible and learning is appropriately assessed. Completion of the course qualifies for 3 hours of CPD time
Please note: an admin fee of £10 is applied to each invoice. This is a one-off fee per invoice, no matter how many courses and/or students are enrolled. This is to cover the additional admin support that is required to enrol learners on the course and receive payment. Thank you for your understanding
"A perfectly proportioned learning programme! Informative, engaging and geared to all. Everyone can benefit from this... its a staple in my world!"
- Sophie Rowbottom
Your Instructor
Janine is a self-employed ASB trainer and consultant. She has worked within the ASB sector for over 15 years. Her roles during this time have included case officer, service manager for a local authority, head of service for a housing association and managing director for a national, membership based organisation.
Janine currently assists housing associations, councils and police forces in developing their ASB services. Her work includes service reviews, case reviews, policy and procedure redrafts and training.
Janine sits on several university research advisory groups and is the CIH representative on national ASB panels. She chairs the Midlands ASB forum.
Janine has assisted the Home Office throughout her career as a member of the ASB Squad, a trainer for the Justice Seen, Justice Done programme and a peer reviewer for the Ending Gang and Youth Violence team. She gave evidence to the House of Lords on the content of the ASB, Crime and Policing Act 2014 and was part of the Home Office Advisory Group.
She has won a number of regional and national awards for her ASB work, including a Home Office Tiley award.
Aside from her ASB work, Janine acts as subject matter expert for the national counter terrorism headquarters, is a lay member on several judicial and regulatory tribunal and panel, is a member of the CIH professional standards committee, and a board member for both Castle Vale Community Housing and Women in Social Housing (WISH).
Janine is passionate about her work in the ASB world, particularly with regards to equipping officers with the knowledge and confidence they need to resolve cases of ASB quickly and decisively, ensuring that residents and communities are free from the devastating effects ASB and neighbourhood crime can cause.
Course Curriculum
"It is quick, concise and to the point."
- Denise James