The Impact of Bias on ASB Casework

Everything you need to know to be able to conduct impartial and objective investigations

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Have you been working in ASB for a long time and are sometimes concerned that you have become complacent or are struggling not to let past case experiences affect how you feel about a current case?

Are you keen to ensure that your investigations are objective, impartial and fair, so you can be confident you are making the best, most accurate decisions?

Do you wish to ensure that you aren’t missing opportunities to intervene in ASB cases, due to an unconscious bias you may not be aware of?

Whilst we may hope that we are always objective and impartial, every single one of us holds unconscious biases; things that are shaped by our personal experiences, what our parents or guardians said to us or what we see in social media and the news.

These biases, perceptions, assumptions and brain short-cuts can cause us to make quick decisions, overlook key information and end up taking inappropriate actions.

These affect all areas of our personal and professional life. When working in ASB, these biases can lead us to make quick judgments and may result in us taking a disproportionate course of action, or missing opportunities to intervene and prevent harm to victims.

This course is designed to ensure that you understand some of the common biases and how these can impact ASB case management. In a safe environment, you can explore and consider where your own biases may exist without judgement, identifying how these affect your own casework and, most importantly, the actions you can take to prevent them from influencing your decisions.

This course uses a mix of videos, exercises and quizzes to cover the following lessons:

1. What is bias?
2. Anchoring bias and its impact on ASB casework
3. Confirmation bias and its impact on ASB casework
4. How we can identify bias and deploy techniques to reduce the influence it has over our decision-making.

Enrolment gives you instant access to:
  • A video accompanying each lesson, instructed by Janine
  • A downloadable workbook, including exercises which help to embed the principles covered in the videos
  • A quiz to assess what you have learnt
  • A certificate upon completion
  • Links to useful resources
  • Email access to a course tutor for any questions

Everything needed to ensure you can make informed, objective and impartial decisions within your ASB casework.

This course is CPD accredited. This means that an independent awarding body has assessed the course to ensure that the learning objectives are met, the content is engaging and accessible and learning is appropriately assessed. Completion of the course qualifies for 3 hours of CPD time

If you are unable to access a company credit card but would like to purchase this course we are always happy to raise a manual invoice!
Please contact us at [email protected]


Please note: an admin fee of £10 is applied to each invoice. This is a one-off fee per invoice, no matter how many courses and/or students are enrolled. This is to cover the additional admin support that is required to enrol learners on the course and receive payment. Thank you for your understanding



"A great introduction to thinking about the impact of bias, not only regarding ASB case management, but everyday life."

Karolyn Barta

Your Instructor


Janine Green
Janine Green

Janine is a self-employed ASB trainer and consultant. She has worked within the ASB sector for over 15 years. Her roles during this time have included case officer, service manager for a local authority, head of service for a housing association and managing director for a national, membership based organisation.

Janine currently assists housing associations, councils and police forces in developing their ASB services. Her work includes service reviews, case reviews, policy and procedure redrafts and training.

Janine sits on several university research advisory groups and is the CIH representative on national ASB panels. She chairs the Midlands ASB forum.

Janine has assisted the Home Office throughout her career as a member of the ASB Squad, a trainer for the Justice Seen, Justice Done programme and a peer reviewer for the Ending Gang and Youth Violence team. She gave evidence to the House of Lords on the content of the ASB, Crime and Policing Act 2014 and was part of the Home Office Advisory Group.

She has won a number of regional and national awards for her ASB work, including a Home Office Tiley award.

Aside from her ASB work, Janine acts as subject matter expert for the national counter terrorism headquarters, is a lay member on several judicial and regulatory tribunal and panel, is a member of the CIH professional standards committee, and a board member for both Castle Vale Community Housing and Women in Social Housing (WISH).

Janine is passionate about her work in the ASB world, particularly with regards to equipping officers with the knowledge and confidence they need to resolve cases of ASB quickly and decisively, ensuring that residents and communities are free from the devastating effects ASB and neighbourhood crime can cause.


Course Curriculum


  The Impact of Bias On ASB Cases
Available in days
days after you enroll

Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
Are the courses accessible for all learners?
At Green and Burton ASB, we are keen to ensure that our courses are accessible to all. Should you need any support in relation to the course or adjustments in terms of how the content is delivered or presented, please contact [email protected]

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