Embedding a Harm Centred Approach into ASB Case Management

Everything you need to confidently recognise harm and consider it when making case decisions

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Have you heard the expression “harm centred approach to ASB” before, but are not quite sure what it means?

Do you sometimes feel like your decision making is led by systems and categories of behaviour, rather than how much harm is being caused to the person suffering the ASB?

Do you feel that the actions you take are not always proportionate to the severity of the problems?

Embedding a harm centred approach into our ASB casework is important to ensure that we are identify people most at risk quickly and effectively, putting clear plans in place to reduce harm.

It should weave through all stages of our casework and impact on many of the decisions we make including whether a report amounts to ASB, the level of prioritisation to give to it, the action we decide to take to stop the ASB, to name just a few.

This course is designed to provide the learner with a clear understanding of what “harm centred approach” means. It also reminds us of how important this approach is, reflecting on some of the tragic cases we have seen in recent years and how we can work to prevent these from occurring in the future. It identifies the key decisions you make in ASB case management, where harm should be considered, how to take it into account and the impact that it should have.

This course uses a mix of videos, exercises and quizzes to cover the following lessons:

1. What is a harm centred approach?
2. Why it is so important to embed into our ASB casework
3. How to most effectively embed into our ASB casework

Enrolment gives you instant access to:

  • A video accompanying each lesson, instructed by Janine
  • A downloadable workbook, including exercises which help to embed the principles covered in the videos
  • A quiz to assess what you have learnt
  • A certificate upon completion
  • Links to useful resources
  • Email access to a course tutor for any questions

Everything needed to ensure you can quickly and confidently identify risk and take appropriate harm based decisions and actions.

This course is CPD accredited. This means that an independent awarding body has assessed the course to ensure that the learning objectives are met, the content is engaging and accessible and learning is appropriately assessed. Completion of the course qualifies for 3 hours of CPD time

If you are unable to access a company credit card but would like to purchase this course we are always happy to raise a manual invoice!
Please contact us at [email protected]

Please note: an admin fee of £10 is applied to each invoice. This is a one-off fee per invoice, no matter how many courses and/or students are enrolled. This is to cover the additional admin support that is required to enrol learners on the course and receive payment. Thank you for your understanding


Your Instructor


Janine Green
Janine Green

Janine is a self-employed ASB trainer and consultant. She has worked within the ASB sector for over 15 years. Her roles during this time have included case officer, service manager for a local authority, head of service for a housing association and managing director for a national, membership based organisation.

Janine currently assists housing associations, councils and police forces in developing their ASB services. Her work includes service reviews, case reviews, policy and procedure redrafts and training.

Janine sits on several university research advisory groups and is the CIH representative on national ASB panels. She chairs the Midlands ASB forum.

Janine has assisted the Home Office throughout her career as a member of the ASB Squad, a trainer for the Justice Seen, Justice Done programme and a peer reviewer for the Ending Gang and Youth Violence team. She gave evidence to the House of Lords on the content of the ASB, Crime and Policing Act 2014 and was part of the Home Office Advisory Group.

She has won a number of regional and national awards for her ASB work, including a Home Office Tiley award.

Aside from her ASB work, Janine acts as subject matter expert for the national counter terrorism headquarters, is a lay member on several judicial and regulatory tribunal and panel, is a member of the CIH professional standards committee, and a board member for both Castle Vale Community Housing and Women in Social Housing (WISH).

Janine is passionate about her work in the ASB world, particularly with regards to equipping officers with the knowledge and confidence they need to resolve cases of ASB quickly and decisively, ensuring that residents and communities are free from the devastating effects ASB and neighbourhood crime can cause.


Course Curriculum


  Embedding a Harm Centred Approach to ASB
Available in days
days after you enroll

Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
Are the courses accessible for all learners?
At Green and Burton ASB, we are keen to ensure that our courses are accessible to all. Should you need any support in relation to the course or adjustments in terms of how the content is delivered or presented, please contact [email protected]

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