Defining ASB
Everything you need to know to confidently decide whether a reports meets the definition of ASB
Watch Promo Enrol here
Do you find yourself dealing with lots of very low harm cases or situations where you feel that the behaviour reported is not unreasonable?
Do you feel that all your time is being spent on managing expectations rather than dealing with high-harm cases?
Do you sometimes struggle to decide whether a report is ASB or not?
The most important question in any ASB case is one that comes right at the very beginning, when a report is first made: is this anti-social behaviour?
If we fail to assess a report and diagnose it properly, we are likely to encounter many challenges. Categorising something as ASB, when it is not, means that we are likely to cause frustration for all parties involved, as well as spending lots of precious time seeking a resolution that doesn’t exist.
This leads to service complaints, ombudsman enquiries and ASB case review applications. It also means our time is taken up on low harm cases, at the expense of victims and communities that are truly suffering.
This course is designed to ensure that you can confidently, quickly and safely decide whether a report you have received should be categorised as ASB.
This course uses a mix of videos, exercises and quizzes to cover the following lessons:
1. Why it is difficult to define ASB
2. The challenges we create ourselves when we don’t assess reports accurately
3. How we can decide whether a report is ASB quickly and confidently
4. What we should do if we decide a report isn’t ASB
Enrolment gives you instant access to:
- A video accompanying each lesson, instructed by Janine
- A downloadable workbook, including exercises which help to embed the principles covered in the videos
- A quiz to assess what you have learnt
- A certificate upon completion
- Links to useful resources
- Email access to a course tutor for any questions
Everything needed to ensure you can make informed, confident and consistent decisions about the reports that you receive.
This course is CPD accredited. This means that an independent awarding body has assessed the course to ensure that the learning objectives are met, the content is engaging and accessible and learning is appropriately assessed. Completion of the course qualifies for 3 hours of CPD time
Want to pay by invoice?
Please note: an admin fee of £10 is applied to each invoice. This is a one-off fee per invoice, no matter how many courses and/or students are enrolled. This is to cover the additional admin support that is required to enrol learners on the course and receive payment. Thank you for your understanding
"The course used a mixture of short videos, real-life examples and questions posed, to help develop my understanding of when something may be ASB (or not). It also helped me to reflect on what I could do in my customer services role (in a local authority) to manage the victim/customer’s expectations, at their first point of contact with the authority. "
Emily Pippard
Your Instructor
Janine is a self-employed ASB trainer and consultant. She has worked within the ASB sector for over 15 years. Her roles during this time have included case officer, service manager for a local authority, head of service for a housing association and managing director for a national, membership based organisation.
Janine currently assists housing associations, councils and police forces in developing their ASB services. Her work includes service reviews, case reviews, policy and procedure redrafts and training.
Janine sits on several university research advisory groups and is the CIH representative on national ASB panels. She chairs the Midlands ASB forum.
Janine has assisted the Home Office throughout her career as a member of the ASB Squad, a trainer for the Justice Seen, Justice Done programme and a peer reviewer for the Ending Gang and Youth Violence team. She gave evidence to the House of Lords on the content of the ASB, Crime and Policing Act 2014 and was part of the Home Office Advisory Group.
She has won a number of regional and national awards for her ASB work, including a Home Office Tiley award.
Aside from her ASB work, Janine acts as subject matter expert for the national counter terrorism headquarters, is a lay member on several judicial and regulatory tribunal and panel, is a member of the CIH professional standards committee, and a board member for both Castle Vale Community Housing and Women in Social Housing (WISH).
Janine is passionate about her work in the ASB world, particularly with regards to equipping officers with the knowledge and confidence they need to resolve cases of ASB quickly and decisively, ensuring that residents and communities are free from the devastating effects ASB and neighbourhood crime can cause.