Conducting Effective ASB Investigations
All you need to know to be able to quickly and confidently decide whether you have enough evidence to take action
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- Do you sometimes find it difficult to know whether you have enough evidence to be able to take action in an ASB case?
- Do you have cases that have been open a long time, without real resolution, because it appears that there is a lack of evidence?
- Are you not always sure what you can do when investigating a report, who you can speak to or what you can ask them?
- Do you sometimes find interviewing the alleged perpetrator difficult, particularly if they deny that the incidents have happened?
Carrying out robust and structured investigations will ensure that you have all the information you need to be able to quickly and confidently decide how serious a case is, whether you have enough evidence to take action and what the proportionate type of action is.
Ensuring our investigations are as robust as possible, will also enable us to identify and manage any risk and vulnerability, as well as helping to inform our conversations with the alleged perpetrator and easily managing any objections or denials they may present.
This course is designed to focus on those further investigations that are often required in an ASB case. Without these, we are likely to end up with static cases, which amount to one word against enough and prevent us from progressing the case to closure and resolution.
Through a mix of recorded videos, a workbook containing exercises that allows you to apply the theory to your practice and a quiz, this course will lead the learner through a structured and thorough approach to wider investigations.
Shaped around 4 lessons, the course covers:
- Why further investigations are so important and how we can use information gathered in previous case management steps to inform a clear approach and plan
- Recognising who our sources of information can come from
- Busting some myths about what we can do in the investigation stage
- Identifying the best questions to ask when we are in the investigation stage
The course is self-paced and enrolment provides lifetime access, as well as email contact with an expert tutor to assist with answering any questions that may arise. Full technical support is also available via email.
Once the knowledge check quiz has been completed, learners can download a certificate of completion.
This course is CPD accredited. This means that an independent awarding body has assessed the course to ensure that the learning objectives are met, the content is engaging and accessible and learning is appropriately assessed. Completion of the course qualifies for 3 hours of CPD time
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Please note: an admin fee of £10 is applied to each invoice. This is a one-off fee per invoice, no matter how many courses and/or students are enrolled. This is to cover the additional admin support that is required to enrol learners on the course and receive payment. Thank you for your understanding
Your Instructor
Janine is a self-employed ASB trainer and consultant. She has worked within the ASB sector for over 15 years. Her roles during this time have included case officer, service manager for a local authority, head of service for a housing association and managing director for a national, membership based organisation.
Janine currently assists housing associations, councils and police forces in developing their ASB services. Her work includes service reviews, case reviews, policy and procedure redrafts and training.
Janine sits on several university research advisory groups and is the CIH representative on national ASB panels. She chairs the Midlands ASB forum.
Janine has assisted the Home Office throughout her career as a member of the ASB Squad, a trainer for the Justice Seen, Justice Done programme and a peer reviewer for the Ending Gang and Youth Violence team. She gave evidence to the House of Lords on the content of the ASB, Crime and Policing Act 2014 and was part of the Home Office Advisory Group.
She has won a number of regional and national awards for her ASB work, including a Home Office Tiley award.
Aside from her ASB work, Janine acts as subject matter expert for the national counter terrorism headquarters, is a lay member on several judicial and regulatory tribunal and panel, is a member of the CIH professional standards committee, and a board member for both Castle Vale Community Housing and Women in Social Housing (WISH).
Janine is passionate about her work in the ASB world, particularly with regards to equipping officers with the knowledge and confidence they need to resolve cases of ASB quickly and decisively, ensuring that residents and communities are free from the devastating effects ASB and neighbourhood crime can cause.