- Do you sometimes struggle to understand what next steps to take in an ASB case?
- Are you new to ASB and require an introductory overview of the most important steps to take in an ASB case?
- Are you a partner agency working with ASB officers and wish to know a little more about how cases are managed?
- Do you find your cases are sometimes open too long, but don’t know why?
This course is designed to give you that little extra support you may need.
It is divided into the following 4 lessons:
1. The golden threads of case management
2. Report and investigate
3. Action
4 Monitor and close
Each lesson includes a short, pre-recorded video. There is also a workbook with exercises and scenarios, allowing you to take the theory from the videos and apply it to your own casework.
A multi-choice quiz at the end ensures you have gained all the learning from the course intended. Once passed, you will be able to download a certificate of completion.
There is email access to tech support and a course tutor.
Enrolment gets you life-time access!
We hope you will join us.
Janine
"I took this course as a refresh. Absolutely fantastic course for all Housing professionals. I highly recommend it, it is thought provoking, insightful and informative. Thank you! "
- Niamh Quinn, Housing Professional, Northern Ireland
Your Instructor
Janine is a self-employed ASB trainer and consultant. She has worked within the ASB sector for over 15 years. Her roles during this time have included case officer, service manager for a local authority, head of service for a housing association and managing director for a national, membership based organisation.
Janine currently assists housing associations, councils and police forces in developing their ASB services. Her work includes service reviews, case reviews, policy and procedure redrafts and training.
Janine sits on several university research advisory groups and is the CIH representative on national ASB panels. She chairs the Midlands ASB forum.
Janine has assisted the Home Office throughout her career as a member of the ASB Squad, a trainer for the Justice Seen, Justice Done programme and a peer reviewer for the Ending Gang and Youth Violence team. She gave evidence to the House of Lords on the content of the ASB, Crime and Policing Act 2014 and was part of the Home Office Advisory Group.
She has won a number of regional and national awards for her ASB work, including a Home Office Tiley award.
Aside from her ASB work, Janine acts as subject matter expert for the national counter terrorism headquarters, is a lay member on several judicial and regulatory tribunal and panel, is a member of the CIH professional standards committee, and a board member for both Castle Vale Community Housing and Women in Social Housing (WISH).
Janine is passionate about her work in the ASB world, particularly with regards to equipping officers with the knowledge and confidence they need to resolve cases of ASB quickly and decisively, ensuring that residents and communities are free from the devastating effects ASB and neighbourhood crime can cause.
"I found the course to be very insightful, and the way Janine explains things made all my knowledge click into place. I had many "Oh yes, that's why I do that" moments whilst listening to the videos."
- Yvette Copping, ASB Professional - Local Government
Course Curriculum
"What a fantastic refresher course you provided on the ASB Case Management Principles, the content of which I'll be using moving forward with Officers"
- Sally Tynan, Tenancy Support and Enforcement Team Manager
Frequently Asked Questions
"I have just completed your e-learning and it is fantastic, so have recommended all the team do it"
- S.Butler, (Tenancy Solutions Manager)